Product Showcase – Business Intelligence Helpdesk

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Feature:

An annual project plan including the following tasks:-

  • Weekly, Monthly and Bi-annual support log reviews.
  • Monthly analysis of redundant reports and user logins.
  • Quarterly training on site or remote from one of our Business Intelligence trainers.
  • Monthly Business Analysis sessions with key stakeholders to ensure they are getting what they need from BI.
  • Spare capacity on the desk allocated to inhouse BAU development and enhancement tasks.
  • A Team based approach ensures a highly skilled backup team so your dedicated consultant is never without options.
  • The same team includes a ready to run backup consultant in the event yours is indisposed.
  • A clear and readable burn rate report highlighting high cost issues, progress and recommendations for enhancement.
  • A simple, easy to understand Service Level agreement.
  • Based in Australia, in your city 

Function:

To ensure the ongoing and consistent support and maintenance of the end to end – data load to business insight – decision support capability of your business.

Benefit:

Lower cost of ownership, peace of mind and guaranteed rapid turnaround, while keeping your knowledge service and decision support leading edge.


Costs? 

Support is billed monthly in advance and requires a three month rolling commitment. 

1+ day per week @A$900 a day (8-12 hrs max per week) A$3,900 per month.
2+days per week @A$850 a day (16-20 hrs max per week) A$7,366 per month.
3+ day per week @A$750 a day (24-30 hrs max per week) A$9,750 per month.
4+days per week @A$650 a day (32-40 hrs max per week) A$11,266 per month.
5+days per week @A$550 a day (40-52 hrs max per week) A11,916 per month.

Managed through Project Management, with complete reports detailing spend, recommendations, detailed logs, open issues and problems.
Terms and conditions apply

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NOTE: You pay for one consultant but they are supported by a team. the rate for the consultant is a junior rate, however they are trained and have experience from seconding other consultants for a significant period already. We will notify you when its time to change your consultant and the replacement will have worked alongside the incumbent for a significant time before they take over, at no extra cost to you.